I’ve read a lot of philosophy books over the years and for nearly the last four years have had one favorite that I keep referring to in conversations with friends and coworkers. That book is A Brief History of Everything by Ken Wilber. Wilber is a great contemporary philosopher who has synthesized tons of ideas from various thought leaders of different fields into one elegant, cohesive, and truly grand unifying theory. It’s not the GUT that physicists are pursuing with String Theory, but a more applicable GUT for everyday life.
One of the key principles that Ken Wilber lays out in his books is the idea of two parallel ladders of social worldviews and personal levels of consciousness. He proposes, and actually describes in much detail, the progression that children and adults go through as they develop mentally through various stages of consciousness. At each stage of development, a person has a certain understanding of how things work which eventually becomes too limited to explain their daily experiences. The individual suffers frustration and pain from the mismatch of its current mental model and perceived workings of the world until a new mental model is discovered, thus going through a transition or “fulcrum” into the new mindset. Parallel to these personal levels of consciousness, society has worldviews that coincide with each level of consciousness. Primitive cultures are made up of many individuals with simple models of the world and have a corresponding world view that supports that model. More advanced societies have worldviews that support more advanced personal levels of consciousness.
One of the coolest aspects of this observation is the fact that a social world view acts like a gravitational force pulling member individuals up through the levels of consciousness until they are on par with the rest of society. For example, we have schools and television shows that teach kids how to think like the rest of us. So, it’s fairly easy for kids to progress through levels of thinking starting with “the world is magic”, to believing everything their parents tell them, to learning the rules of morality and ethics, to (hopefully) learning cause and effect and the scientific method. Now, this gravitational force stays in effect even as individuals try to move beyond what the average person thinks around them, pulling them back and making it hard to reach higher and higher levels of consciousness. On a macro scale, when you’re caught up in a religion, nationalistic culture, or other form of group thinking, your system of thought has defense mechanisms that try to defeat more advanced ways of thinking and drag you back to thinking just like everyone else. Television shows, the people around you, even your family and coworkers will bombard you with statements that you’re wrong or “out there” as you explore new ways of thought – which may ultimately lead to new stages of enlightenment.
I say this observation of gravitational force is cool because it explains some things about the cultures in IT companies like the ones I experience on a regular basis with my consulting work. At Improving we specifically hire the best and smartest people we can find who are often frustrated in the organizations they come from because they are being held back or continuously frustrated by the cultures of their surroundings. We give people a society of equals who accomplish great things through collaboration rather than command-and-control dictatorships, with an opportunity to both teach others you work with and learn from them as you work.
Now when we go to some client sites, the companies still have less advance world views where top-down authority manifests itself in the form executive or mid-level managers trying to force projects to work out the way they want rather than just however is best. Or, team members are given very narrowly constrained roles to play instead of freeing them to work in the most efficient ways possible. The challenge to us as consultants is to tolerate the inefficiencies and (from our higher perspective) plainly mistaken ways of thinking in these outmoded corporate formations. Of course, there’s opportunity to consult upwards and try to improve the culture and make the organization more agile, but that’s a high-effort activity and usually not in the scope of our specific IT engagements. So, we attempt to satisfy the mental and sociological needs of our team members by providing the healthy culture of our own company with its more advanced world views on social dynamics and agile teamwork. And then there are some clients who you just love to work with, or like the prospective one that Jef Newsom, Chris Tullier, I visited on Friday where you just hit it off and know that they have a similar worldview that’s very compatible. Those opportunities are few and far between, and honestly those companies usually don’t need as much help, but it’s a pleasure working with them when you get to.